This webpage sets out when and how we use the personal information that you or others provide to us through this website (the “ Website ”).
We are Campingninja Limited, a company registered in England and Wales.
Our company registration number is 07042030.
Our registered address is Campingninja Ltd, Penlea, Market Place, Nailsworth. Glos. GL6 0BZ
When you make a Reservation through the Website this is via our secure booking agent, Inn Style. Your personal information is used to complete the Reservation. The details we collect from you will include your name, address, email address, and phone number.
To ensure that we can fulfil the Reservation in accordance with the Contract for Accommodation, Inn Style shares your personal information with Edinburgh Festival Camping with whom you have made the Reservation.
We need to process your personal information in this way to ensure that we able to perform their obligations under the Contract for Accommodation.
When you contact us (e.g. by phone, email, post or through our website chat service) with general or specific queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our campsite or a Reservation, or to explain something you would like to know.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in the Service and not opted out.
We will handle your personal information (such as your name and email address) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.
If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of Edinburgh Festival Camping.
We use a third-party provider, MailChimp, to deliver our mailing list emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at firstname.lastname@example.org or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.
We will also use your personal information for the purposes of making our Website more secure, and to administer our Website and for internal operations purposes, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our Website is kept secure.
You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.
When you visit our site we will automatically collect the following information:
We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.
You are likely to see cookies from the following companies: Google, Stripe, Facebook.
Except for essential cookies, all cookies will expire after 2 years.
All information you provide to us is stored on secure servers.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 256-bit encryption over SSL.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have the right to object to us handling your personal information when:
You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to email@example.com
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
You also have the right to access your personal information which we are handling.
You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
You can restrict our processing of your personal information where:
Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information.
This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.
You have the right to require us to erase your personal information which we are handling in the following circumstances:
You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that you have left our Website and these websites have their own privacy policies. We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.