JOIN OUR 2020 TEAM

VOLUNTEER MANAGER

LOCATION: NAILSWORTH, GLOS, THEN EDINBURGH    |   DATES: 8 JUL – 29 AUG 2019

OVERVIEW:

Edinburgh Festival Camping is a temporary campsite set up for the duration of the Edinburgh Festivals every August, and we receive thousands of visitors every year. This is the 5th year of our operation. We are looking for an experienced leader to manage our volunteers and their work schedules, as well as being a capable member of our administration and front of house team.

All staff live on site in tents for the duration of the Edinburgh Festival Camping Project. Tent can be provided if needed. 3 meals per day are also included.

WHAT WE WANT YOU TO DO:

Volunteer Services (daily 1pm-5pm)

• Be the first point of contact for prospective volunteers and volunteers on-site.
• Be a brilliant people and team manager – includes motivating crew, conflict resolution, dealing with any disciplinary issues, being a shoulder to cry on etc.
• Create and maintain a successful, happy workforce who are engaged in our goals and with our customers, and well-trained.
• Welcome volunteers when they arrive and arrange training on their arrival days, assisting with training where possible.
• Create the work rotas for the volunteers and ensure that there are enough staff to cover the amount of work required.
• Liaise with other staff members to get feedback about volunteers and to make sure that their volunteer needs are being met.
• Continue recruitment of volunteers as and when is needed.
• Ensure volunteer training records are completed and filed.

Administration and Organisational Tasks

• Be able to adapt daily rotas to reflect any changes and provide staff to various teams.
• Respond to volunteer applications through Gmail, Mailchimp, Workaway, Helpstay and HelpX.
• Use the booking system in conjunction with pitch management principles.
• Be available to help with Check In and new walk-in bookings.

Customer Service (daily 8am-1pm)

• Be the first point of call for incoming calls.
• Manage and handle chat requests from Campingninja accounts.
• Answer general queries and process new bookings and changes to bookings, including extensions and refunds.
• Check social media, answer queries, post relevant updates on Twitter, Facebook and Instagram.
• E-mail customers with confirmations and any changes made.
• Be available at Check In for customer service support.

KEY COMPETENCIES

• Communication: Super effective communicator (written and oral) with all staff, customers, suppliers and crew. Able to diffuse, cajole, persuade, add humour and judge the tone which needs to be taken in any given situation. Be clear and articulate. 
• Planning and Organising: A natural born organiser who has the flexibility to cope with last minute changes and needs which are associated with the events industry. Prioritise and plan and respond to business needs. Multi-task with ease.
• Results / Quality Orientation: Expects high but achievable standards for self and others. Seeks opportunities to improve process and outcomes. Constantly reviews performance to identify areas to develop.
• Self Confidence / Resilience: Measured confidence to take on demanding work or put forward views when they may be challenged. Stays calm in a crisis. Handles competing demands. Overcomes setbacks. Welcomes and learns from criticism.
• Customer Orientation: Identifies and prioritises customer needs and recognises constraints. Seeks to find out more about customers and provide a better service. Adopts professional approach to customers. Is reliable and delivers on promises.
• Analysis / Problem Solving: Able to identify and separate out the key components of problems and situations. Can generate a range of creative solutions, evaluate them and choose the most appropriate option.

OTHER IMPORTANT STUFF ABOUT YOU……

you should:

• Always be willing to learn more and push yourself and the business forward.
• Not be afraid to come up with suggestions.
• Not be afraid to ask questions.
• Talk a good game – you will be able to enthuse, sell, and champion Edinburgh Festival Camping, associated projects and our Volunteer Programme til the cows come home.
• Be very flexible; love and embrace change – we work in a fast moving and very changeable environment where things can change at a moment’s notice.
• Be pro-volunteering and ideally have volunteering experience.
• Be a team player.
• Bring good energy – what we mean is that you will approach everything with a positive attitude and seek the good in all situations (in a small team we are all in this together and negative breeds negative – and vice versa).
• Always bring a solution to the table, not a problem.
• Be prepared to muck in with some of the more boring and tedious stuff sometimes.
• Be able to make and take a joke – humour really is a prerequisite at Campingninja.
• Be honest.
• Be as brilliant as you can be.
• Embrace the wearing of a fleece.
• oh, and go camping at least twice a year!!!

REQUIRED EXPERIENCE:

• Managing a team
• Training of staff
• A challenging customer service based role
• Advanced and fluent written and oral English

DESIRED EXPERIENCE:

•  Strong event background

REMUNERATION: £75 per day

BREAKFAST / CAFE MANAGER

LOCATION: EDINBURGH    |   DATES: 25 JUL – 29 AUG 2019

OVERVIEW:

Edinburgh Festival Camping is a temporary campsite set up for the duration of the Edinburgh Festivals every August, and we receive thousands of visitors every year. This is the 5th year of our operation. In 2018, we were serving as many as 300 breakfasts each morning. We are looking for an experienced and confident cafe staff member to lead our breakfast service and cafe operation at our campsite, which includes toast, cereals, bacon rolls, paninis, and drinks including a espresso coffee machine. The successful candidate will join us on site from 25th July to assist with the creation of the campsite and setting up before we open our doors on the 1st August, and will continue to work with us to help take down the campsite until we leave site on the 29th August.

All staff live on site in tents for the duration of the Edinburgh Festival Camping Project. Tent can be provided if needed. 3 meals per day are also included.

• Work with the MD to ensure the smooth running of the commercial operation from morning until afternoon.
• Help create a brilliant cafe and bar atmosphere for Edinburgh Festival Camping clients.

• Be responsible for preparing for the breakfast shift, setting up the breakfast. equipment and overseeing the cooking of the bacon for bacon sandwiches.
• Manage the volunteer workforce who will assist from 7am. Team of 3-4 staff.
• Manage the volunteers who will be taking payments, placing orders and helping clean up.
• Undertake regular stock takes and report to the MD
• Ensure that the Tipi is left clean and tidy at the end of your shift, ready for the evening shift to begin without delay.
• Be responsible for ensuring all staff members working on the bar have completed their bar training and that staff training documentation is passed to the Volunteer Services Manager.
• Be responsible for all alcohol sales on site, making sure they are made within our licence conditions and alcohol legislation.

Administration and Organisational Tasks

• Ensure that the facilities are in place to encourage guests to reuse and recycle any reusable and recyclable products.
• Be responsible for completing a daily stock take and placing orders.
• Be responsible for balancing the till.
• Ensure that the kitchen tent and food preparation area is kept clean.
• Ensure that the Specials boards are updated daily

KEY COMPETENCIES

• Initiative / Independence: Able to work independently after initial support period and be confident that you can run our commercial operation.
• Teamwork:  Can successfully lead a small team while encouraging cooperation. Can train staff and communicate effectively so our cafe is fun, friendly and efficient for staff and customers. Able to foresee any issues that may arise and direct the team to ensure these areas are covered.
• Quick Thinking / Learning: Able to pick up and assimilate relevant information quickly and easily. Learn new tasks rapidly. Can think on their feet in rapidly changing environments.
• Customer Orientation: Identifies customers needs and ensures great customer service is delivered! Is reliable and delivers on promises.
• Flexibility / Adaptability:  Able to turn their hand to a range of jobs, and is happy to chip in with creating our campsite!

OTHER IMPORTANT STUFF ABOUT YOU……

you should:

• Have experience in a kitchen and/or cafe
• Feel confident cooking on an commercial grill plate (bacon, paninis etc). Training will be provided.
• Have experience in a customer service role.
• Have cash handling experience and experience balancing tills
• Level 2 Food Hygiene certificate is preferable but not essential.
• Be confident in your ability to train others to complete work to your high standard.
• Not be afraid to come up with suggestions.
• Not be afraid to ask questions.
• Be very attentive to the detail when communicating with staff.
• Be confident speaking with customers.
• Be a morning person!
• Be very flexible; love and embrace change – we will ask you to help us with a variety of jobs while we set up our campsite.
• Be a team player.
• Bring good energy – what we mean is that you will approach everything with a positive attitude and seek the good in all situations (in a small team we are all in this together and negative breeds negative – and vice versa).
• Enjoy social cafe environments.
• Always bring a solution to the table, not a problem.
• Be prepared for quiet moments and mad rushes, you will undoubtedly experience both!
• Be able to make and take a joke – humour really is a prerequisite at Campingninja.
• Be honest.
• Be as brilliant as you can be.
• Embrace the wearing of a fleece.
• oh, and go camping at least twice a year!!!

REMUNERATION: £75 per day

INTERNSHIPS

LOCATION: NAILSWORTH, GLOS THEN EDINBURGH    |   DATES: 8 JUL – 29 AUG 2019

OUR PROGRAMME:

In summer 2017 we opened our first Internship position, offering valuable work experience and training across all areas of our business. In 2018, we were joined by two interns who covered Customer Services and Social Media and Site Management. Now, we’re ready to start talking about 2019.

We’ll be looking for two Interns to join us in July 2019 to spend some time with us at our Gloucestershire based office, before heading up to Edinburgh Festival Camping from late July to beginning of September. The internships are a paid position, and the successful applicant will be someone looking for a career in tourism, hospitality and/or events.

You will:

• Get practical and relevant work experience on the job
• Become a member of the management team
• Gain highly sought after and transferable customer services skills
• Spend time with us in our Nailsworth based office for full pre-event training
• Manage and lead a team of volunteers
• Have the opportunity for post-event guest blogging and website content creation to build your Portfolio

Candidates must be self-motivated, team players with the ability to prioritise and lead a small team of volunteers. Attention to detail and an understanding of is essential.

We have 2 internship positions both with a different emphasis which are open for applications:

1. Social Media / Customer Services Internship

2. Site Management Internship

OVERVIEW:

Edinburgh Festival Camping is a temporary campsite set up for the duration of the Edinburgh Festivals every August, and we receive thousands of visitors every year. This is the 5th year of our operation, and the third year of running our Internship programme. This year, we are looking for an enthusiastic individual to join our management team to oversee and lead our customer service department in a section of our campsite where our Motorhome, Caravan and Campervan guests stay, as well as being a part of our Admin team, with special attention on our Social Media channels on Facebook, Twitter, Instagram and Pinterest. Full training will be provided before we arrive on site.

All staff live on site in tents for the duration of the Edinburgh Festival Camping Project. Tent can be provided if needed. 3 meals per day are also included.

Customer Service

• Assist with Customer Services, including taking bookings, answering the phone and responding to emails and messages through Facebook and Twitter.
• Provide face-to-face customer service, including answering general queries, processing new bookings and changes to bookings including extensions.
• Have ownership of the Customer Service operation in the Meadow and oversee the Check In team, providing training when needed.
• There will be opportunities to speak to our guests, take short surveys and collect feedback for future campsite development.

Social Media

• Check social media, answer queries, post relevant updates on Twitter and Facebook.
• Take photographs of the campsite and post content onto Instagram, Pinterest, Facebook and Twitter for Edinburgh Festival Camping and Venue 403.
• Create occasional relevant blog posts.

KEY COMPETENCIES

• Creativity: Possess a creative flair and have an eye for all things creative. Keen photo-taker and good understanding of what looks good and is suitable for sharing online.
• Teamwork:  Actively participates in team and can encourage, inspire and lead a team. Aware of the needs of both customers and other team members. Shares information and works together with other team members to reach team objectives. Is able to ask for help when needed – you’re a team member too, and we’re here to support you!
• Self Starter: Motivated to work independently with self-led tasks, in conjunction with supporting our Customer Service team. Pursues tasks with energy, persistence and determination. Enthusiastic and committed to learning, gaining experience and improving personal performance levels. Would really help if you were a little bit obsessed with trying to Instagram / Tweet at any opportunity.
• Quick Thinking / Learning: Able to pick up and assimilate relevant information quickly and easily. Learns new tasks rapidly. Can think on their feet in rapidly changing environments and prioritise.
• Self Confidence / Resilience:  Measured confidence to take on demanding work and handle competing demands. Stays calm in a crisis and can overcome setbacks. Welcomes and learns from criticism.
• Communication: Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to read customers and adapt language and tone to suit their needs.

OTHER IMPORTANT STUFF ABOUT YOU……

you should:

• Be confident leading a team whilst continuing to learn from your team members.
• Always be willing to learn more and push yourself and the business forward.
• Be creative!
• Not be afraid to come up with suggestions.
• Not be afraid to ask questions.
• Be very attentive to the detail when communicating with customers and posting any public content.
• Multitask with ease – we’re a small business and the ability to juggle a wide variety of tasks, projects, ideas and people is essential.
• Talk a good game – you will be able to enthuse, sell, and champion Campingninja and associated projects til the cows come home.
• Love the phone – getting on it to talk about all kinds of things will be a regular part of the day.
• Be very flexible; love and embrace change – we work in a fast moving and very changeable environment where things can change at a moment’s notice.
• Be a team player.
• Bring good energy – what we mean is that you will approach everything with a positive attitude and seek the good in all situations (in a small team we are all in this together and negative breeds negative – and vice versa).
• Always bring a solution to the table, not a problem.
• Be prepared to muck in with some of the more boring and tedious stuff sometimes.
• Be able to make and take a joke – humour really is a prerequisite at Campingninja.
• Be honest.
• Be as brilliant as you can be.
• oh, and go camping at least twice a year!!!

REMUNERATION: £64 per day

OVERVIEW:

Edinburgh Festival Camping is a temporary campsite set up for the duration of the Edinburgh Festivals every August, and we receive thousands of visitors every year. This is the 5th year of our operation, and the third year of running our Internship. This year, we are looking for an enthusiastic individual to join our site management team to assist with site management and oversee the turn over of our 20 Bell Tents which we have for hire. Our campsite provides over 400 camping and Motorhome/Caravan pitches, as well as up to 100 Pre-Pitched Tents and Bell Tents. Full training will be provided before we arrive on site.

All staff live on site in tents for the duration of the Edinburgh Festival Camping Project. Tent can be provided if needed. 3 meals per day are also included.

Campsite Management

• Assist with the Facilities Team Leader and campsite management team to help create the campsite.
• Work closely with the Facilities Team Leader and campsite management team to make sure all tasks are completed to schedule and routinely checked.
• Manual tasks including putting up tents, creating camping pitches, receiving mobile facilities, communicating with suppliers when needed, help put up the Giant Tipis, help build the Camp Kitchen amongst other tasks.
• Lead the Housekeeping Team in turning over the Bell Tents for new arrivals and ensuring these are all completed on time and to standard.
• Use Asana to prioritise and log tasks to be completed.
• Treat the campsite like it was your own, making sure it is clean, tidy and customer ready.

Customer Service

• Undertake full customer service training (before we arrive on site) so you can assist with Customer Services when needed, including taking bookings, answering the phone and helping customers on site.

KEY COMPETENCIES

• Eye for Detail: Possess a strong eye for detail to make sure that the campsite and the Pre-Pitched Tents and Bell Tents are customer ready with everything completed to our high standard.
• Teamwork:  Actively participates in team and can encourage, inspire and lead a team. Aware of the needs of both customers and other team members. Shares information and works together with other team members to reach team objectives. Is able to ask for help when needed – you’re a team member too, and we’re here to support you!
• Self Starter: Able to follow instructions and work independently with self-led tasks, as agreed with the Site Management Team. Pursues tasks with energy, persistence and determination and ensures they are always fully completed before moving onto the next task. Enthusiastic and committed to learning, gaining experience and improving personal performance levels.
• Quick Thinking / Learning: Able to pick up and assimilate relevant information quickly and easily. Learns new tasks rapidly. Can think on their feet in rapidly changing environments and prioritise.
• Self Confidence / Resilience:  This is a physically demanding role so a good level of personal fitness and stamina will be required. You may be putting up tents or hammering in stakes, fetching signage or checking things across our campsite, so high energy levels and a ‘go-get-em’ attitude is needed!
• Communication: Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to read customers and adapt language and tone to suit their needs.

• Be confident with your ability to follow instructions and learn quickly.
• Be an ‘outdoor’ person, enjoy the fresh air and lots of moving around!
• Be happy leading a team whilst continuing to learn from your team members.
• Always be willing to learn more and push yourself and the business forward.
• Not be afraid to come up with suggestions.
• Not be afraid to ask questions.
• Be very attentive to the detail when completing checks on hire tents and facilities.
• Multitask with ease – we’re a small business and the ability to juggle a wide variety of tasks, projects, ideas and people is essential.
• Talk a good game – you will be able to enthuse, sell, and champion Campingninja and associated projects til the cows come home.
• Love the phone – getting on it to talk about all kinds of things will be a regular part of the day.
• Be very flexible; love and embrace change – we work in a fast moving and very changeable environment where things can change at a moment’s notice.
• Be a team player.
• Bring good energy – what we mean is that you will approach everything with a positive attitude and seek the good in all situations (in a small team we are all in this together and negative breeds negative – and vice versa).
• Always bring a solution to the table, not a problem.
• Be prepared to muck in with some of the more boring and tedious stuff sometimes.
• Be able to make and take a joke – humour really is a prerequisite at Campingninja.
• Be honest.
• Be as brilliant as you can be.
• oh, and go camping at least twice a year!!!

REMUNERATION: £64 per day